Terms and Conditions

Last updated: 27 September 2026

1. About us and these terms

ClubFlags.ie is operated by Onyx Distribution Ltd, company number 771025, Ireland. Our contact address is Main Street, Mallow, Co. Cork, P51 V4FY, Ireland. Email info@clubflags.ie or telephone +353 85 227 6756.

These terms apply to orders placed from the date above and to use of our website. They should be read with our Shipping Policy, Returns & Refund Policy and Privacy Policy. Changes to these terms do not retrospectively change an existing order or remove any rights you already have.

2. Products printed to order

We print products after an order is placed, including standard club designs as well as personalised designs. Products shown as available to order should not be understood to be finished stock ready for immediate dispatch.

Our flags are manufactured in Spain. Unless a product description states otherwise, standard flags use 115 g/m² polyester fabric. Standard stick flags are unstitched around the perimeter apart from the stick side; sewn-edge flags are a separate option. The size, finish and accessories included are those stated for your selected product option.

Flags include a small print of our website address by default. Please tell us when ordering if you would like this omitted.

3. Orders, prices and payment

Please check the design, size, quantity, finish, contact details and delivery address before submitting your order. The price, currency and any delivery charges shown for your order at checkout apply. Full payment is required before production begins unless we have agreed otherwise with you.

If you need to change an order, contact us promptly. Changes may not be possible once production has started. This does not limit any statutory cancellation or other consumer rights. If we cannot fulfil an order, we will contact you and refund any payment for goods we cannot supply.

4. Estimated production, dispatch and delivery dates

ETAs are not guaranteed deadlines

“ETA” means estimated time of arrival. Any date, date range, turnaround time or timeframe described as estimated—whether on our website, at checkout, in an order update, email, WhatsApp message, quotation or courier tracking—is a best estimate based on the information available at the time. It may change.

Production time, dispatch time and courier transit time are different stages. A dispatch estimate is not an arrival date. Paying for delivery, faster shipping or priority production does not, by itself, guarantee arrival by a particular date.

Expedited shipping refund promise

If you pay for expedited shipping and delivery takes more than three working days from dispatch, we will refund the difference between the expedited shipping charge you paid and the standard shipping charge applicable to the same order.

The three-working-day period starts after the order has been dispatched and handed to the courier, not when the order is placed. The first working day is the working day after dispatch. Working days are Monday to Friday, excluding public holidays in Ireland. Production time before dispatch is separate.

To request this refund, contact info@clubflags.ie with your order number. The refund covers the shipping upgrade. It does not make the delivery date a guaranteed deadline or limit any additional rights or remedies you have under consumer law.

Orders for matches, finals and other events

We cannot promise that an order will arrive in time for a match, final, fundraiser, promotion or other event. Please do not place a time-critical order on the assumption that an ETA is guaranteed. Tell us before ordering if delivery by a particular date is essential so that we can discuss whether the order is suitable for your needs. Simply mentioning a preferred date does not mean we have promised to meet it.

This policy does not override a binding delivery commitment for a particular order, or any rights the law gives you where an essential delivery date was made known before the contract was concluded.

Delays and delivery rights

Production workloads, artwork approval, material availability, courier operations, weather, customs where relevant and other disruptions can affect timing. If we become aware of a material delay, we will aim to keep you informed and provide an updated estimate. Contact us if your order has not arrived when expected.

For consumer orders, unless a different delivery period has been agreed, goods must be delivered without undue delay and within 30 days of the contract being made. Where delivery is late, the law may entitle you to require delivery within an appropriate additional period and then cancel for a refund if that period is missed. An additional period is not always required, including where we refuse delivery or the law treats the delivery date as essential. An ETA disclaimer does not remove these rights.

When we arrange delivery of a consumer order, responsibility for loss or damage in transit remains with us until you, or someone you nominate other than the carrier, physically receives the goods. Please contact us about missing or damaged deliveries.

5. Artwork, proofs and product appearance

If you provide artwork, logos or text, please ensure that you have permission to use them and check spelling, details and quality carefully. Where we send a proof for approval, check it before approving production. Any requested change may affect the production estimate.

Screen displays and printed fabric can show colours differently, and minor variations can occur during printing. This does not excuse goods that are faulty, materially different from their description or not produced in accordance with the agreed artwork.

6. Cancellations, returns and faulty goods

Printing a product to order does not, on its own, remove a consumer’s cancellation rights. The legal change-of-mind exception applies where goods are made to your individual specifications or clearly personalised. Standard catalogue choices are not automatically treated as personalised goods.

Where the statutory right to cancel applies, you generally have 14 days from receiving the goods to notify us and a further 14 days to return them. See our Returns & Refund Policy for the process, refund rules and cancellation form.

If an item is faulty, we will arrange a replacement at no additional cost to you. Contact us with your order number and details of the fault; photographs can help us resolve the problem.

This replacement policy does not limit any statutory right to a refund or another remedy. Your rights where goods are damaged, not as described, missing or delivered late also remain applicable, including to personalised goods. Please report problems promptly so we can help; a short reporting request is not a deadline that removes statutory rights.

7. Your legal rights

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded or limited, including those under Irish or applicable EU consumer law. We do not use estimated delivery wording, print-to-order production, proof approval or courier delays as a blanket exclusion of legal responsibility.

8. Website content and use

Website text, images and designs belong to us or their respective rights holders. You may use the website to browse and place legitimate orders, but must not misuse it, infringe others’ rights or upload unlawful material. Our use of personal information is explained in our Privacy Policy.

9. Applicable law and queries

These terms are governed by Irish law. If you are a consumer resident elsewhere, this does not deprive you of mandatory protections or court rights that apply in your country.

For an order query or complaint, email info@clubflags.ie with your order number and a description of the issue. We will review it and explain the available next steps.