Refund policy

Last updated: 27 September 2026

ClubFlags.ie is operated by Onyx Distribution Ltd. To discuss a return, cancellation or problem, contact info@clubflags.ie with your order number. Our contact address is Main Street, Mallow, Co. Cork, P51 V4FY, Ireland; telephone +353 85 227 6756.

Printed-to-order and personalised products

All products are printed to order. This does not, on its own, remove statutory cancellation rights. The change-of-mind cancellation exception applies to goods made to your individual specifications or clearly personalised. Choosing a standard club design or standard size does not automatically make a product personalised.

For goods covered by that exception, we do not offer a general change-of-mind return. Contact us promptly if you need a change or cancellation; we will check what is possible. This does not affect your rights where goods are faulty, damaged, not as described, missing or delivered late.

Where the statutory right to cancel applies

If you are a consumer and the exception above does not apply, you may notify us that you are cancelling within 14 days after receiving the goods, without giving a reason. You then have a further 14 days to return them. For a single order delivered in separate parts, the cancellation period generally begins when the last item is received.

Send a clear cancellation statement by email or post, or use the optional form below. Our permission is not required to exercise a statutory cancellation right. Contact us for return instructions and keep evidence that you sent the goods back.

You may inspect the goods as you would in a shop. You may be responsible for reduced value caused by handling beyond what is needed to establish their nature, characteristics and functioning. Please pack returns securely; original packaging is helpful but is not a condition of exercising a statutory right.

For a change-of-mind return, you pay the direct return postage cost. This does not apply where we are responsible for faulty, damaged, incorrect or otherwise non-conforming goods.

Refunds following a statutory cancellation

We will refund the payments due, including the cost of our least expensive standard delivery option, within 14 days of being told that you are cancelling. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever happens first. Extra charges for a more expensive delivery option are not included in a change-of-mind refund.

Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Your payment provider may take additional time to display the payment.

Faulty, damaged or incorrect goods

If an item is faulty, we will arrange a replacement at no additional cost to you. Please contact us with your order number, a description of the fault and photographs where helpful.

Our replacement policy does not limit any statutory right to a refund or another remedy. There is no 48-hour or seven-day deadline that removes your statutory rights. Depending on the circumstances, the law may entitle you to reject the goods, a repair or replacement, a price reduction or a refund. These rights also apply to personalised goods.

Expedited shipping refunds

If you paid for expedited shipping and delivery takes more than three working days from dispatch, we will refund the difference between the expedited shipping charge paid and the standard shipping charge applicable to the same order. See our Shipping Policy for how working days are counted and how to request this refund. This promise does not limit your statutory rights.

Late or missing orders

Delivery ETAs are estimates, not guaranteed deadlines, but legal delivery obligations still apply. See our Shipping Policy and Terms & Conditions. We do not automatically refuse a refund or cancellation simply because an order was printed to order or delayed by a courier.

Optional cancellation form

Complete and send this only if you wish to cancel a contract where a statutory cancellation right applies. You can use your own clear statement instead.

To: Onyx Distribution Ltd, trading as ClubFlags.ie, Main Street, Mallow, Co. Cork, P51 V4FY, Ireland; info@clubflags.ie.

I/We give notice that I/we cancel my/our contract for the sale of the following goods:

Goods and order number:
Ordered on / received on:
Consumer name(s):
Consumer address:
Signature (only if sent on paper):
Date:

Nothing in this policy limits rights or remedies provided by applicable consumer law.